Khashab Al Oud currently ships across Saudi Arabia, as well as to selected international destinations available at checkout.
Orders are typically processed and prepared within 2–10 business days from the date of order confirmation.
Processing times are estimates and may vary during peak seasons, promotional periods, or due to operational circumstances beyond our control.
All shipments and deliveries are handled by third-party shipping carriers.
Once an order has been handed over to the shipping carrier, the delivery process is subject to the carrier’s terms, procedures, and delivery schedule. Khashab Al Oud is not responsible for delays caused by the shipping carrier or circumstances beyond our control.
A tracking number will be provided once available, allowing customers to track their shipment directly with the shipping carrier.
Customers are responsible for monitoring shipment updates and responding to any calls or messages from the shipping carrier regarding delivery.
Delivery times vary depending on the destination and shipping carrier.
Delivery may be affected by peak seasons, high shipment volumes, weather conditions, remote locations, customs procedures, or other circumstances beyond the control of Khashab Al Oud.
Shipping fees are calculated and displayed at checkout before payment.
Fees may vary depending on the destination, shipment weight and size, and the available shipping method.
The information provided by the customer at checkout is used directly to create the shipping label and process the shipment.
Customers are responsible for ensuring that their name, phone number, city, address, and all other shipping details are accurate before completing the order.
If incorrect or incomplete information is provided, or if an address change is requested after the order has been handed over to the shipping carrier, the customer will be responsible for any additional fees or delays that may result.
Customers are responsible for receiving their shipments and responding to the shipping carrier.
If delivery cannot be completed due to an incorrect address, lack of response, refusal to accept the shipment, or failure to collect the shipment within the carrier’s specified timeframe, the shipment may be returned to Khashab Al Oud.
In such cases, the customer will be responsible for any return shipping fees and any additional shipping charges required to resend the order.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are not determined or collected by Khashab Al Oud and are the customer’s responsibility.
International shipments may also experience delays due to customs clearance procedures. Khashab Al Oud is not responsible for customs clearance times or delays resulting from customs procedures.
If a customer refuses to pay applicable customs charges or refuses to accept the shipment, resulting in the shipment being returned, the customer will be responsible for any associated return or shipping charges.
Once an order has been handed over to the shipping carrier, transportation and delivery are subject to the carrier’s applicable terms and policies.
Any shipment that is lost or damaged while in transit will be handled in accordance with the shipping carrier’s applicable procedures and policies.
Orders may be split into multiple shipments when necessary.
Certain products or special orders may require additional processing time. Where applicable, this will be stated on the product page or during the ordering process.
By completing an order, the customer confirms that the shipping information provided is accurate and agrees to Khashab Al Oud’s Shipping & Delivery Policy.
