سياسة الاستبدال والاسترجاع

Return and Exchange Policy We at Khashab Al Oud strive to provide the best shopping experience for our valued customers. Therefore, we have established a flexible and clear policy for return and exchange to ensure your satisfaction with every purchase. 1. Return and Exchange Conditions You are entitled to return or exchange the product only in the following cases: - The product is unused - The product is in its original condition with all accessories - No labels or original packaging have been removed - Within 14 days from the date of receipt 2. What can be returned? - Natural Oud products and incense - Incense burners and accessories - Damaged or non-conforming products 3. What cannot be returned? - Opened or used products - Products whose scent or quality has changed due to use - Products sold with final discounts or non-returnable offers 4. How to return or exchange - Contact us within 14 days from the date of receipt via: Phone/WhatsApp: 966537877414 - Send: clear picture of the product - Order number - Reason for return or exchange - We will contact you to confirm the order status and available return or exchange options. 5. Refunds - Refunds will be processed through the same payment method used at purchase - Refund usually takes 3–7 working days depending on the bank or payment provider - For cash on delivery payments, the return method will be arranged with you 6. Shipping costs - In case of exchange or return due to a store error (e.g., damaged or non-conforming product), Khashab Al Oud bears the shipping costs - For returns due to personal reasons, the customer bears the shipping costs 7. Important notes - Before requesting a return or exchange, ensure the product is in its original condition - No request will be accepted without proof of purchase or order number - For scented products (such as Oud and incense), the product cannot be returned if its scent has been affected by use Khashab Al Oud cares about your satisfaction… so we will always strive to make the return and exchange process easy and smooth for you